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Terms & Conditions

1. Introduction

Welcome to Ms Iris Kitchen. By placing an order with us, you (“the customer”) agree to the following Terms and Conditions. Please read them carefully before making a purchase.

2. Ordering Policy

  • All meal prep orders must be placed at least three (3) days in advance.

  • Orders are prepared freshly and individually according to each customer’s selection.

  • Ingredients are purchased based on your specific order to ensure the highest quality and freshness.

  • Once an order has been confirmed and payment has been received, the preparation process begins immediately.

3. Payment Terms

  • Full payment is required at the time of placing an order.

  • Orders are only confirmed once payment has been successfully processed.

4. Refunds and Cancellations

  • No refunds or cancellations will be accepted once an order has been placed and confirmed.

  • Since each meal is custom-prepared, we cannot reuse or resell meals made specifically for an individual order.

  • Refunds will only be considered under exceptional circumstances, such as an error on our part, and at our sole discretion.

  • If you believe there has been an error with your order, you must contact us within 24 hours of delivery or collection.

5. Delivery and Collection

  • Delivery or collection dates and times will be communicated upon order confirmation.

  • We are not responsible for any delays due to factors beyond our control, including but not limited to traffic, load shedding, or supplier delays.

  • Please ensure that someone is available to receive the order at the agreed time and location.

6. Food Handling and Storage

  • Once meals have been collected or delivered, proper storage and handling become the customer’s responsibility.

  • We recommend refrigerating or freezing meals immediately to maintain quality and safety.

  • We will not be held liable for any spoilage or quality issues resulting from improper storage or handling after delivery.

7. Allergies and Dietary Preferences

  • Customers are required to disclose any food allergies or intolerances when placing their order.

  • While we take great care in preparing meals, we cannot guarantee that our kitchen is completely free from allergens such as nuts, gluten, or dairy.

  • Consumption of meals is at your own risk.

8. General Disclaimer

The explanations, descriptions, and information provided on our website, social media pages, and promotional materials are for general and informational purposes only.
They do not constitute professional dietary or nutritional advice and should not be relied upon as such.
While we strive to ensure accuracy, minor variations in ingredients, portion sizes, and presentation may occur.

9. Limitation of Liability

To the fullest extent permitted by law, Ms Iris Kitchen shall not be held liable for any loss, damage, injury, or illness arising from:

  • Improper handling or storage of meals after delivery or collection;

  • Failure to follow provided storage or consumption instructions; or

  • Any unforeseen circumstances beyond our reasonable control.

10. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The version displayed at the time of your order will apply.

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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